YOUR VIRTUAL ASSISTANT 247

Imagine a service that never sleeps—where every call is greeted with warmth and professionalism, no matter the hour.

A friendly, reliable and professional call handling service!

Our company has been using Norango virtual reception services for 5 years now and we are very happy with the service they provide. The staff are super responsive, helpful and professional and go above and beyond to ensure that our company provides a reliable and friendly service to its clients. I totally recommend Norango to any business that requires a robust call handling service.

Jan Hoggins, Healthcare Global

Norango Virtual Reception – Your Personal PA, Now Enhanced with AI!

At Norango, we go beyond traditional call handling to become an extension of your team. Imagine having your very own personal assistant, available around the clock to manage your business communications and personal tasks. From booking hotels and theatre tickets to answering customer inquiries, we’ve got you covered.

Always Open, Always Ready

Never Miss a Call or Opportunity

Your clients’ needs don’t adhere to a 9-to-5 schedule, and neither do we. With our 24/7 virtual reception, every call is answered promptly by a friendly, professional assistant who understands your business as well as you do.

A Warm, Professional First Impression

We represent your brand with the utmost professionalism. Our team answers with your customized greeting, seamlessly routes calls, takes detailed messages, and ensures every caller feels valued—just as a dedicated in-house PA would.

More Than a Receptionist – Your AI-Enhanced Personal Assistant

Norango is not just about managing calls; we handle the details that simplify your life. Whether it’s securing last-minute reservations or providing immediate answers to customer questions, our integration of Artificial Intelligence allows us to access your Frequently Asked Questions (FAQs) and deliver accurate information instantly.

Business & Personal Support, Seamlessly Managed

From scheduling meetings and managing bookings to ensuring no message goes unanswered, we’re here to lighten your workload—so you can focus on what truly matters.

Tailored Support, Just for You

Completely Customizable Service – We adapt to your specific needs, offering services like appointment scheduling, call screening, and VIP client management.

Flexible & Scalable – Whether you’re an individual entrepreneur or a growing business, our services scale with you—providing the benefits of a full-time PA without the associated costs.

Your Brand, Your Voice – We represent your business exactly as you envision, ensuring every interaction reflects your unique personality and professionalism.

Why Choose Norango?

Enhance Your Business Image – A professional, friendly voice answering your calls sets you apart from the competition.

Save Time & Reduce Stress – Let us handle routine tasks, freeing you to concentrate on what you do best.

Cost-Effective & Hassle-Free – Enjoy all the advantages of a full-time PA without the expenses and complexities of hiring additional staff.

Never Miss an Important Call or Opportunity – With our 24/7 availability, your business remains responsive and accessible at all times.

Experience the Norango Difference

Imagine having a personal PA who’s always available, understands your preferences, and ensures nothing is overlooked. That’s the Norango promise—personalized, AI-enhanced support that feels like an integral part of your team.

Ready to Elevate Your Service? Contact us today for a free consultation and discover how our 24/7 virtual reception and personal assistant services can benefit you.

With Norango, you’re never alone in business—we’re here to support you, day and night!

All types of organizations use Norango

No matter your industry, customers expect fast, professional service. Missed calls and slow responses mean lost sales and frustrated clients. Norango ensures your business stays responsive with 24/7 call handling, live chat, and customer support tailored to your industry. Our expert team manages enquiries, schedules appointments, qualifies leads, and handles emergencies—seamlessly integrating with your systems. No hiring, no overhead, just flexible, scalable support when you need it. Whether you’re in real estate, healthcare, legal services, or any sector, we keep your business accessible, so you never miss an opportunity. Focus on growth—we’ll handle the communication. Because great service starts with great communication.

In the fast-moving property market, missing a call can mean missing a sale. Norango ensures estate agents never lose a potential buyer or tenant by providing professional call handling, appointment scheduling, and enquiry management. We answer calls 24/7, helping agents stay responsive, book more viewings, and provide a seamless service without the need for additional staff. Whether it’s qualifying leads, managing property enquiries, or handling urgent maintenance calls, Norango ensures every client receives a prompt and professional response.

Legal professionals need to focus on their cases, not on answering phones. Norango acts as a reliable front desk, handling client enquiries, screening calls, and scheduling consultations with efficiency and confidentiality. Our team ensures that urgent matters are prioritized, new client enquiries are captured, and existing clients receive a high level of service without disrupting your workflow. By partnering with Norango, law firms can maintain a polished and professional image while freeing up time to concentrate on legal work. We become part of your team.

Every missed call could be a lost sale or service booking. Norango helps car dealerships stay ahead by handling sales enquiries, test drive bookings, and aftersales support around the clock. Whether customers are looking for information on a new model, requesting a finance quote, or scheduling a service appointment, we ensure they receive a friendly and efficient response. Our seamless integration with your CRM means no lead goes untracked, helping dealerships maximize conversions and customer satisfaction.

In the insurance industry, timely communication is everything. Norango provides reliable call handling and claims support, ensuring customers receive assistance whenever they need it. Whether it’s policy enquiries, claims processing, or emergency callouts, our trained team manages every interaction with professionalism and care. By outsourcing to Norango, insurance firms can improve customer service, enhance responsiveness, and reduce the strain on in-house teams—without increasing overheads.

Providing top-tier customer service is essential in the leisure industry. Norango helps golf courses, spas, and leisure facilities manage bookings, membership enquiries, and event reservations effortlessly. We ensure that customers can book tee times, spa treatments, or private events without waiting on hold. Our 24/7 service enhances customer experience, increases occupancy, and allows businesses to focus on delivering exceptional leisure experiences while we handle the calls.

Field engineers need to stay mobile and focused on the job, not tied up with incoming calls. Norango acts as an efficient operations hub, dispatching jobs, managing customer updates, and handling emergency calls with precision. We ensure that engineers receive job details in real time, customers get updates on technician arrivals, and urgent service requests are dealt with promptly. By providing seamless coordination and reducing administrative burdens, Norango helps field service companies operate more efficiently and deliver exceptional service.

Travel Companies

In the travel industry, customer expectations are high, and timely communication is essential. Norango ensures travel companies never miss an enquiry, whether it’s a holiday booking, a flight change, or a last-minute travel emergency. Our team provides 24/7 call handling, assisting customers with bookings, itinerary changes, and travel advice. We offer a seamless experience that enhances customer satisfaction and keeps your business running smoothly. By outsourcing to Norango, travel companies can focus on delivering unforgettable experiences while we handle the calls.

Busy healthcare practices rely on efficient appointment scheduling and patient communication. Norango supports doctors and dentists by managing calls, scheduling appointments, and handling patient enquiries with professionalism and empathy. Our team ensures urgent cases are prioritized while reducing no-shows through appointment reminders. By providing a seamless front desk service, we help medical professionals focus on patient care without worrying about missed calls or overwhelmed reception staff.

First impressions matter, and in the restaurant industry, a missed call can mean a lost reservation. Norango ensures restaurants never miss a booking, handles takeaway orders, and manages customer enquiries efficiently. We can update guests on availability, confirm dietary requirements, and even assist with private dining arrangements. Our seamless service helps restaurants fill more tables, reduce no-shows, and provide excellent customer experiences—all while allowing staff to focus on delivering great food and hospitality

Unbeatable Value, Ultimate Flexibility – Scalable Pricing That Saves You Money!

At Norango, we believe in flexible pricing that delivers maximum value. Whether you need full coverage or just a backup for peak times, our pay-as-you-go model ensures you only pay for the time spent helping your customers—no wasted hours, no hidden fees. Say goodbye to costly overheads, employment headaches, and rigid contracts. With us, you get premium service that scales with your business, without the burden of holiday pay, sick leave, or tribunal risks. It’s smarter, leaner, and better than a zero-hour contract. Ready to save money and boost efficiency? Let’s talk!

 

24 Hour Live Receptionist

Starter

£29 paid annually £348
  • Live Receptionist
  • 24-hour cover
  • Personal Greeting
  • Basic Message Taking
  • Diary Management
  • Calls Transferred
  • 30 minutes per month

Entrepreneur

£95 paid annually £1140
  • 100 minutes per month
  • Integrate with CRM
  • FAQs
  • Email Handling

Small Business

£295 paid annually £3540
  • 300 minutes per month
  • Account Management

Enterprise

£495 paid annually £5940
  • 500 minutes per month
  • Ai Web bot 100 engagements

Starter

£36 Paid Monthly
  • Live Receptionist
  • 24-hour cover
  • Personal Greeting
  • Basic Message Taking
  • Diary Management
  • Calls Transferred
  • 30 minutes per month

Entrepreneur

£115 Paid Monthly
  • 100 minutes per month
  • Integrate with CRM
  • FAQs
  • Email Handling

Small Business

£340 Paid Monthly
  • 300 minutes per month
  • Account Management

Enterprise

£545 Paid Monthly
  • 500 minutes per month
  • Ai Web bot 100 engagements

Trusted by leading organizations

“This is the best call centre I’ve ever used. They are extremely professional, accommodating and efficient. They listen to their clients needs and go the extra mile to make sure their service suits your requirements . The call centre staff are fantastic and polite. I would highly recommend using them for both price and service.”

Jacqui

“Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend”

Chris Swain

“Norango have provided our back up call centre service for many years now and we would have no hesitation in recommending them. Their service offering reflects a “top down” philosophy of excellence so that all aspects of their business, from the quality of the call centre team to their management, documentation and accounts team is first in class.”

Mark Lee

9 Powerful Reasons Norango is the Smart Choice for Your Business

Your business deserves a seamless, professional, and cost-effective way to handle customer interactions—and that’s exactly what Norango delivers. We provide 24/7 availability, ensuring you never miss a call, lead, or opportunity. Our industry-trained experts offer tailored support, integrating seamlessly with your existing systems. With no hiring costs, no employment hassles, and a fully scalable solution, you only pay for the service you need. We help boost customer satisfaction, sales conversions, and team productivity while reducing overheads. Whether it’s appointment scheduling, enquiry handling, or customer service, Norango keeps your business responsive, professional, and always available—so you can focus on growth.

24 Hour Service, global reach

Your customers expect a prompt response, no matter the time. Norango ensures your business is always available, answering calls and messages day and night. Whether it’s an urgent enquiry, a new lead, or a routine request, we handle it professionally—so you never miss an opportunity.

Industry-Specific Expertise

We don’t just answer calls; we understand your industry. From real estate and healthcare to law, retail, and beyond, our trained team adapts to your needs, providing professional, knowledgeable support that reflects your brand. Every interaction is handled with care, accuracy, and industry-specific expertise.

Cost-Effective with ultimate Scalability

Hiring in-house staff is expensive and inflexible. Norango offers a smarter alternative—you only pay for the time spent assisting your clients. No salaries, no sick pay, no holiday cover—just a scalable, cost-effective solution that grows with your business without increasing overheads.

Seamless Integration

We work with your existing systems, booking platforms, and CRMs, ensuring smooth operations without extra software costs. Whether it’s appointment scheduling, order processing, or customer service, our seamless integration means no disruption—just enhanced efficiency and responsiveness.

No More Missed Sales

Every missed call could be a lost customer. Norango ensures every enquiry is captured, every lead is followed up, and every opportunity is maximized. We help you convert more sales, secure more bookings, and deliver a superior customer experience that keeps clients coming back.

Customer Satisfaction

A friendly, professional voice at the other end of the line makes all the difference. We provide warm, efficient, and knowledgeable support, ensuring your customers feel valued and heard. Happy customers mean positive reviews, more referrals, and stronger brand loyalty.

No Employment Headaches

Avoid the hassle of hiring, training, and managing staff. With Norango, there are no employment contracts, no holiday or sick pay, and no HR worries. You get an expert team at your disposal, ready to support your business without the administrative burden.

Increased Productivity

Your team’s time is valuable—let them focus on core tasks while we handle the calls, messages, and routine enquiries. Norango reduces distractions, streamlines communication, and improves workflow, allowing your business to operate more efficiently and productively.

Tailored to Your Needs

We don’t offer a one-size-fits-all solution. Norango adapts to your specific requirements, providing the level of service that fits your business. Whether you need full customer support, overflow call handling, or emergency response, we provide a personalized, professional service that meets your exact needs.