The Smarter Way to Handle Calls in Property: Norango’s Hybrid AI Service for Estate Agents

Why missed calls cost more than you think In the property business, a missed call could mean a missed instruction, a frustrated vendor, or a buyer lost to a rival agency. And with the volume of calls estate agents receive daily — enquiries, viewing bookings, follow-ups, offers — it only takes one unanswered phone to start a chain reaction of missed opportunities.

That’s where Norango’s hybrid AI and live agent service comes in.

Always available, even when you can’t be Our AI phone agents are available 24/7 and answer every call within a second. They never sleep, don’t take breaks, and can handle up to 10 conversations at once. For an estate agent juggling viewings, valuations, and negotiations — that means peace of mind. Your phones are always answered, professionally and promptly.

Designed by real call centre experts We don’t hand you software and expect you to figure it out. Norango’s team of contact centre specialists configure and train your AI agents to sound like your brand, follow your processes, and support your team. This includes smart call flows, caller ID recognition, and intelligent routing.

AI doesn’t mean robotic Our agents don’t just read a script — they understand natural language. When a caller says, “I saw a flat on Station Road and wanted to book a viewing,” the AI recognises the intent, captures the details, and either books the appointment or transfers the caller to your negotiator.

When it gets complex, we bring in a human Norango routes calls through our own PBX system, meaning live agents can step in at any point. If a landlord starts discussing rental terms or a buyer wants to negotiate, our system can instantly escalate to your team — or ours — with full context of the conversation so far. There’s no repetition or awkward handover.

A perfect fit for estate agencies of all sizes Whether you’re a boutique independent or a national chain, our hybrid solution adapts to your needs. We can handle all overflow and out-of-hours calls, or provide full first-line call handling during the day. You only pay for the time actually spent handling your calls — no wasted salaries, no missed leads.

🏠 Real example: A day in the life

9:07am – A buyer rings in response to a listing they saw the night before. The AI agent takes the call, checks availability, and books a viewing. 12:45pm – While you’re at lunch, a landlord calls in to ask about management services. The AI captures the details and transfers to a Norango live agent who qualifies the lead. 6:03pm – A vendor calls after hours. The AI politely responds, confirms receipt of their enquiry, and arranges a call-back with your valuer the next morning. All handled instantly — no voicemails, no frustration.

The result?

✔️ No missed calls ✔️ Happier clients ✔️ More instructions ✔️ Less pressure on your team

If you’re ready to stop letting calls slip through the cracks, let Norango take care of them — with the power of AI and the warmth of real people, working together.

📞 Want to see it in action? Let’s set up a live demo tailored to your agency.

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