The Smart Alternative to Hiring

Running a business is tough, and ensuring your customers receive top-notch service is no small feat. Many companies face a dilemma: hiring in-house staff comes with a mountain of responsibilities—salaries, training, sick pay, holiday cover, and compliance with ever-changing employment laws. On the other hand, zero-hour contracts can be unreliable and come with their own set of challenges.

That’s where outsourcing to a professional contact center like Norango offers a smarter solution.

The True Cost of In-House Customer Support

Let’s break down what it really costs to hire and manage an in-house team:

✅Salaries & Wages – Even for part-time staff, you need to account for consistent payroll costs.

✅Employer Contributions– Pensions, National Insurance, and other mandatory benefits add up.

✅ Sick Pay & Holiday Cover– When an employee takes time off, their absence needs to be covered—often at an additional cost.

✅ Training & Management– Onboarding, ongoing training, and supervision take time and money.

✅ Office Space & Equipment – Desks, phones, software licenses, and IT infrastructure aren’t cheap.

With Norango, you eliminate these headaches. Instead of fixed overheads, you only pay for the time spent handling your calls, emails, and live chat.

More Flexible Than a Zero-Hour Contract

Some businesses turn to zero-hour contracts to cut costs, but this approach comes with instability. Workers may not always be available when you need them most, and service quality can be inconsistent. Norango provides a scalable team that’s always ready, ensuring every customer is answered promptly and professionally—24/7 if needed.

Seamless Integration Without Extra Costs

One major worry businesses have when outsourcing is the transition. Will it require new software? Expensive integrations? Not with Norango. We work with your existing systems, so there are no additional software licenses, no capital expenditure, and no disruption to your current workflow.

A Smarter, More Cost-Effective Approach

Instead of committing to full-time salaries and operational costs, Norango lets you pay only for what you use. Whether you need full coverage or just overflow support, our service scales with your demand.

So, if you’re looking to improve customer experience while reducing costs, outsourcing might be the perfect solution. Let’s chat—because great service shouldn’t break the bank.