Categories: Customer Service

by Mike Relf

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Categories: Customer Service

by Mike Relf

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In today’s fast-paced business environment, unexpected disruptions can occur at any moment. From technical glitches to unforeseen events, the ability to maintain seamless operations is crucial. Yet, many UK businesses find themselves unprepared when such challenges arise.

The Reality of Business Disruptions

Recent studies have shed light on the vulnerabilities many organisations face:

  • A staggering 94% of UK small businesses experience poor internet connectivity, with 91% encountering internet outages. Alarmingly, nearly a quarter lack any backup plan for such scenarios.
  • In the past year, over half of UK businesses faced connectivity outages, with the economy losing an estimated £17.6 billion due to these disruptions.
  • Major IT failures aren’t confined to small enterprises. For instance, a recent fire at an electrical substation near Heathrow Airport led to over 1,350 flight cancellations, highlighting the widespread impact of such incidents.

The Hidden Costs of Downtime

Beyond immediate operational hiccups, the repercussions of downtime are profound:

  • Customer Trust:Even brief outages can erode customer confidence, pushing them towards competitors perceived as more reliable.
  • Employee Morale: Frequent disruptions frustrate staff, leading to decreased productivity and job satisfaction.
  • Financial Strain: Unplanned downtime can result in significant financial losses, from missed opportunities to direct revenue hits.

Norango’s Solution: Your Peace of Mind Partner

At Norango, we understand the critical importance of uninterrupted operations. Our AI Business Continuity Services are designed to ensure your business remains connected, no matter the circumstance. Here’s how we provide peace of mind:

  • Always-On AI Agents: Our AI-powered agents are on standby 24/7, ready to handle calls, emails, and chats seamlessly when unexpected events occur.
  • Customised Continuity Plans: We collaborate with you to develop tailored plans that activate precisely when needed, ensuring minimal disruption to your operations.
  • Scalable Solutions: Whether you’re a small enterprise or a large corporation, our services scale to meet your specific requirements, providing flexibility and reliability.

Experience Uninterrupted Operations

Imagine a world where technical glitches, staff shortages, or unforeseen events no longer threaten your business continuity. With Norango’s AI Business Continuity Services, this vision becomes reality.

Take the Next Step

Don’t let unexpected disruptions dictate your business’s success. Partner with Norango and ensure you’re always connected, always prepared.

Contact us today to discuss how our solutions can be tailored to your needs. Let’s build a resilient future together.

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