Privacy Policy
Last Updated: [Insert Date]
Introduction
Welcome to Norango Ltd (“Company”, “we”, “our”, “us”). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679.
By using our services, you consent to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.
Data Controller
Norango Ltd is the data controller responsible for your personal data. If you have any questions regarding this Privacy Policy or your personal data, you can contact us at:
Norango Ltd[Company Address] Email: [Insert Contact Email] Phone: [Insert Contact Number]
What Data We Collect
We may collect and process the following personal data about you:
- Identity Data – Name, job title, company name.
- Contact Data – Address, email address, phone number.
- Financial Data – Payment details for transactions.
- Technical Data – IP address, browser type, time zone settings, operating system.
- Usage Data – Information on how you use our services.
- Marketing & Communication Data – Your preferences in receiving marketing communications.
How We Collect Your Data
We collect data in the following ways:
- Direct interactions – When you fill out forms, contact us, or sign up for services.
- Automated technologies – Through cookies and server logs when you visit our website.
- Third parties and public sources – Business partners, analytics providers, and publicly available data sources.
How We Use Your Data
We process personal data only where we have a legal basis to do so. This includes:
- To provide our services – Processing and fulfilling contracts.
- To communicate with you – Sending updates, responding to inquiries.
- To improve our services – Analyzing usage trends to enhance our services.
- For marketing purposes – Sending promotional materials if you have opted in.
- To comply with legal obligations – For tax, regulatory, and fraud prevention purposes.
Legal Basis for Processing Data
Under GDPR, we rely on the following lawful bases for processing your personal data:
- Consent – When you provide explicit consent (e.g., marketing emails).
- Contractual necessity – To fulfill a contract with you.
- Legal obligation – Where processing is required by law.
- Legitimate interest – For business development and security purposes.
Data Sharing & Third Parties
We do not sell or rent personal data. However, we may share it with:
- Service providers – Cloud storage, payment processors, IT support.
- Regulatory authorities – Where required by law.
- Business partners – Where necessary for service provision.
International Data Transfers
If we transfer data outside the European Economic Area (EEA), we ensure adequate safeguards such as:
- EU-approved Standard Contractual Clauses (SCCs).
- Data transfer agreements ensuring GDPR compliance.
Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, or destruction. This includes encryption, firewalls, and access controls.
Data Retention
We retain personal data only for as long as necessary for legal, contractual, and business purposes. Once no longer needed, we securely delete or anonymize the data.
Your Rights Under GDPR
Under GDPR, you have the following rights:
- Right to Access – Request a copy of your data.
- Right to Rectification – Correct inaccurate or incomplete data.
- Right to Erasure – Request deletion of your data.
- Right to Restrict Processing – Limit how we use your data.
- Right to Data Portability – Request your data in a portable format.
- Right to Object – Object to processing for marketing or legitimate interests.
- Right to Withdraw Consent – If processing is based on consent, you can withdraw it at any time.
To exercise these rights, contact us at [Insert Contact Email].
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to enhance user experience and analyze website traffic. You can manage cookie preferences through your browser settings.
Updates to This Policy
We may update this Privacy Policy from time to time. We encourage you to review it periodically. The last updated date will be displayed at the top of this page.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Norango Ltd
18 Soho Square, London, W1D3QL
Email: compliance@norango.ai
Phone: 0800 018 2838
By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.
Greener, Smarter, and More Cost-Effective: How Norango’s Remote Model Reduces CO₂ and Saves You Money
Norango’s remote working model significantly reduces carbon emissions compared to traditional office-based contact centers. A typical office-based agent commutes daily, contributing to CO₂ emissions through fuel consumption or public transport energy use. A Norango agent, working from home, eliminates this entirely—saving an estimated 1.5–2.5 tonnes of CO₂ per year per employee. Additionally, large offices require heating, lighting, and cooling, adding significantly to energy consumption. By operating remotely, Norango removes these inefficiencies, reducing energy-related CO₂ output by up to 50% per agent.
Beyond environmental benefits, this model translates into cost savings for our clients. Without the overheads of office space, utilities, and commuting-related expenses, we deliver a more cost-effective service while ensuring seamless, high-quality customer interactions. Choosing Norango means businesses benefit from a greener, leaner, and more efficient contact solution—helping them reduce both their carbon footprint and operational costs.
