When customer experience is mission-critical, you need a contact center partner that delivers—fast, flawlessly, and fully integrated. That’s where we come in.
At our contact center, we specialize in providing high-performance, multi-channel customer engagement that scales to your needs. Whether you’re handling high call volumes, integrating with your existing CRM and help desk systems, or need short-notice support for campaigns, overflow, or out-of-office coverage, we have you covered.
Always On, Always Ready
Your customers expect fast, effective support around the clock. We operate 24/7, 365 days a year, ensuring your business is always accessible—even on weekends and holidays.
Seamless Integration with Your Systems
We integrate directly with your existing CRM, help desk, and communication tools. Whether you use Salesforce, HubSpot, Zendesk, ServiceNow, or custom-built solutions, our team ensures a smooth, frictionless setup so you’re up and running in no time.
Scalable for Small and High-Volume Needs
From one-off campaigns to full-scale contact center operations, we adapt to your requirements. Whether you’re a fast-growing startup or a global enterprise, our flexible model allows you to scale up or down without the challenges of hiring, training, and managing staff.
Short-Notice, High-Impact Support
Need extra hands at short notice? We’re here to support your:
- Product launches
- Marketing campaigns
- Overflow management
- Out-of-hours support
- Crisis response
Our team steps in quickly and effectively, ensuring you never miss an opportunity or leave customers waiting.
100% GDPR & PCI Compliant
Security and compliance are paramount. We maintain full compliance with GDPR, PCI DSS, and all relevant regulations, keeping your data—and your customers’ information—protected at all times.
More Cost-Effective Than In-House Teams
Avoid the high costs of hiring, training, and maintaining an in-house contact center. With our service, you benefit from:
- Highly skilled agents trained to represent your brand
- No employment liabilities—leave holiday pay, sick pay, and other overheads to us
- A cost model where you only pay for the time we’re working for you
Ready to Elevate Your Customer Experience?
Let’s talk. Whether you need full-time support, overflow assistance, or campaign-based solutions, we’re here to make your customer experience seamless. Contact us today to learn more about how we can support your business.
Cost per call calculator
Understanding your call center costs is essential for running an efficient, customer-friendly operation. One of the most important metrics to track is your ‘Cost Per Call’ (CPC) – a simple yet powerful indicator of your efficiency and service quality. Try our easy-to-use CPC calculator:
Enter your call volumes and handling times to see how many agents you need.
Add your hourly wage rates and accommodation costs like rent, utilities, and energy.
In just a few clicks, you’ll get a clear, accurate estimate of what it really costs to run your call centre – helping you make smarter, more cost-effective decisions.
Summary
In-house
Norango
Savings with Norango
All types of organizations use Norango
No matter your industry, customers expect fast, professional service. Missed calls and slow responses mean lost sales and frustrated clients. Norango ensures your business stays responsive with 24/7 call handling, live chat, and customer support tailored to your industry. Our expert team manages enquiries, schedules appointments, qualifies leads, and handles emergencies—seamlessly integrating with your systems. No hiring, no overhead, just flexible, scalable support when you need it. Whether you’re in real estate, healthcare, legal services, or any sector, we keep your business accessible, so you never miss an opportunity. Focus on growth—we’ll handle the communication. Because great service starts with great communication.
In the fast-moving property market, missing a call can mean missing a sale. Norango ensures estate agents never lose a potential buyer or tenant by providing professional call handling, appointment scheduling, and enquiry management. We answer calls 24/7, helping agents stay responsive, book more viewings, and provide a seamless service without the need for additional staff. Whether it’s qualifying leads, managing property enquiries, or handling urgent maintenance calls, Norango ensures every client receives a prompt and professional response.
Legal professionals need to focus on their cases, not on answering phones. Norango acts as a reliable front desk, handling client enquiries, screening calls, and scheduling consultations with efficiency and confidentiality. Our team ensures that urgent matters are prioritized, new client enquiries are captured, and existing clients receive a high level of service without disrupting your workflow. By partnering with Norango, law firms can maintain a polished and professional image while freeing up time to concentrate on legal work. We become part of your team.
Every missed call could be a lost sale or service booking. Norango helps car dealerships stay ahead by handling sales enquiries, test drive bookings, and aftersales support around the clock. Whether customers are looking for information on a new model, requesting a finance quote, or scheduling a service appointment, we ensure they receive a friendly and efficient response. Our seamless integration with your CRM means no lead goes untracked, helping dealerships maximize conversions and customer satisfaction.
In the insurance industry, timely communication is everything. Norango provides reliable call handling and claims support, ensuring customers receive assistance whenever they need it. Whether it’s policy enquiries, claims processing, or emergency callouts, our trained team manages every interaction with professionalism and care. By outsourcing to Norango, insurance firms can improve customer service, enhance responsiveness, and reduce the strain on in-house teams—without increasing overheads.
Providing top-tier customer service is essential in the leisure industry. Norango helps golf courses, spas, and leisure facilities manage bookings, membership enquiries, and event reservations effortlessly. We ensure that customers can book tee times, spa treatments, or private events without waiting on hold. Our 24/7 service enhances customer experience, increases occupancy, and allows businesses to focus on delivering exceptional leisure experiences while we handle the calls.
Field engineers need to stay mobile and focused on the job, not tied up with incoming calls. Norango acts as an efficient operations hub, dispatching jobs, managing customer updates, and handling emergency calls with precision. We ensure that engineers receive job details in real time, customers get updates on technician arrivals, and urgent service requests are dealt with promptly. By providing seamless coordination and reducing administrative burdens, Norango helps field service companies operate more efficiently and deliver exceptional service.
Travel Companies
In the travel industry, customer expectations are high, and timely communication is essential. Norango ensures travel companies never miss an enquiry, whether it’s a holiday booking, a flight change, or a last-minute travel emergency. Our team provides 24/7 call handling, assisting customers with bookings, itinerary changes, and travel advice. We offer a seamless experience that enhances customer satisfaction and keeps your business running smoothly. By outsourcing to Norango, travel companies can focus on delivering unforgettable experiences while we handle the calls.
Busy healthcare practices rely on efficient appointment scheduling and patient communication. Norango supports doctors and dentists by managing calls, scheduling appointments, and handling patient enquiries with professionalism and empathy. Our team ensures urgent cases are prioritized while reducing no-shows through appointment reminders. By providing a seamless front desk service, we help medical professionals focus on patient care without worrying about missed calls or overwhelmed reception staff.
First impressions matter, and in the restaurant industry, a missed call can mean a lost reservation. Norango ensures restaurants never miss a booking, handles takeaway orders, and manages customer enquiries efficiently. We can update guests on availability, confirm dietary requirements, and even assist with private dining arrangements. Our seamless service helps restaurants fill more tables, reduce no-shows, and provide excellent customer experiences—all while allowing staff to focus on delivering great food and hospitality
Trust by leading organizations
“This is the best call centre I’ve ever used. They are extremely professional, accommodating and efficient. They listen to their clients needs and go the extra mile to make sure their service suits your requirements . The call centre staff are fantastic and polite. I would highly recommend using them for both price and service.”
Jacqui
“Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend”
Chris Swain
“Norango have provided our back up call centre service for many years now and we would have no hesitation in recommending them. Their service offering reflects a “top down” philosophy of excellence so that all aspects of their business, from the quality of the call centre team to their management, documentation and accounts team is first in class.”
Mark Lee
