In-House Call Handling vs. Norango’s 24-Hour Outsourced Service: A Smarter Business Choice

Managing customer communication in-house may seem like a logical decision. However, the hidden costs and operational challenges often outweigh the benefits. Norango’s 24-hour outsourced call handling service offers a more efficient and cost-effective solution. Let’s explore why outsourcing makes sense.

The True Cost of Staffing

Hiring, training, and retaining skilled call handlers requires significant investment. A full-time UK-based agent can cost over £25,000 annually when factoring in salaries, holiday pay, pensions, and other benefits. Add recruitment, HR management, and potential legal issues, and the expenses quickly climb.

Norango eliminates these concerns by providing highly trained professionals without the liabilities. You pay only for the time spent assisting your customers, with no additional costs for sick leave, holidays, or HR administration.

Capital Expenses: Hidden and Ongoing

Setting up an in-house call center involves substantial capital outlay. Office space, telecommunication systems, and software licenses can exceed £50,000. Maintenance and upgrades add further ongoing expenses.

With Norango, there’s no need for infrastructure investments. We integrate seamlessly with your existing systems, allowing you to allocate funds to core business activities.

Scalability and Flexibility Without the Headaches

Customer demand can fluctuate, and scaling an in-house team is time-consuming and costly. Norango offers a flexible, pay-as-you-go service that scales effortlessly with your needs. Whether you face seasonal spikes or rapid growth, our team adjusts accordingly, ensuring exceptional customer service without staffing concerns.

Round-the-Clock Availability

Providing 24/7 support with an in-house team means increased labor costs and complex scheduling. Norango delivers continuous availability as standard, ensuring your customers always reach a knowledgeable and friendly agent, regardless of the time or day.

The Bottom Line

In-house call handling might seem appealing, but the hidden costs, time demands, and operational challenges often tell a different story. Norango’s outsourced service provides a cost-effective, scalable, and reliable alternative that supports your business growth without the complications.

Discover how Norango can transform your customer communication strategy while saving you time and money. Contact us today to learn more.