CLIENT CASE STUDY
Bringing People Together, One Cup at a Time
“We’ve been in business for a long time and have seen the coffee industry evolve. As we’ve grown, we’ve been grateful for the ability to focus more on training our team, improving service quality, and managing our time efficiently—all thanks to Norango.
Thanks to Norango, we have the freedom to give our full attention to what matters most—our customers.”

Meet Stopgap – The People-First Marketing Recruiters
At Stopgap, people come first — and that’s why we’re one of the UK’s leading marketing recruitment specialists.
We connect talented marketers with businesses that need them, whether for freelance gigs or permanent roles. But it’s not just what we do — it’s how we do it that sets us apart.
We’re proud to challenge the recruitment industry’s reputation for poor service, focusing on building real relationships and caring deeply about every client and candidate.
Because when people thrive, businesses grow — and that’s what we’re here for.
The Challenge – Never Missing a Call, Even When Life Gets Busy
For a company built on relationships, every phone call matters.
But like many growing teams, Stopgap faced a challenge:
- How do you ensure every call gets answered during holidays, training days, or when everyone’s on another call?
- And what happens when the team is working remotely?
When COVID-19 forced the closure of our permanent reception, we knew we needed a reliable, professional solution to make sure we stayed connected — no matter what.


The Solution – Why Norango is Part of Our Team
That’s where Norango came in.
Norango has become our trusted call handling partner, seamlessly stepping in to answer calls whenever our team can’t.
With Norango, we get:
✅ Professional call answering that feels like an extension of our own team
✅ Overflow support during busy times, so no call is ever missed
✅ Detailed email summaries of every call, so we can follow up fast
✅ Peace of mind knowing that even when we’re away, our clients and candidates are looked after
“Norango has never let us down. They’re not just a service provider — they’re part of the Stopgap family.”
The Results – Why We Trust Norango, Every Day
With Norango, we’ve been able to:
✨ Deliver consistent, high-quality service to our clients and candidates
✨ Stay connected and professional, even during busy periods or office closures
✨ Focus on what we do best — connecting great people with great businesses
“The flexibility and reliability Norango offers is invaluable. They give us the confidence that every caller will be treated with care and professionalism — just as we would.”
If you’re looking for a call handling partner you can trust to represent your brand perfectly, we’d recommend Norango in a heartbeat.
