Why 24/7 Call Handling is a Game-Changer for Car Dealerships
Car buyers don’t just shop during business hours. They research, compare, and make inquiries at all hours—often in the evenings or on weekends when they have time to focus. If you’re not there to pick up the call, your competitors will be. That’s why having a 24/7 call handling service isn’t just convenient—it’s essential.
With round-the-clock support, your dealership can capture more leads, increase service bookings, reconnect with past customers, and boost attendance for promotions and events. Whether you’re a new or used car dealer, having a professional team answering calls on your behalf ensures you never miss an opportunity.
The Competitive Advantage of 24/7 Support
A dedicated call handling service can transform the way your dealership operates. Here’s how:
✔ Maximise Lead Capture – Car buyers are impatient. If they don’t get a quick response, they’ll move on. We ensure every call is answered, every lead is logged, and no opportunity is lost.
✔ Enhance Customer Satisfaction – A fast response time leads to happier customers, stronger reviews, and repeat business. Buyers want to feel valued—instant service makes all the difference.
✔ Increase Service Revenue – We remind customers about upcoming service appointments, chase overdue bookings, and re-engage lapsed clients—keeping your workshop busy year-round.
✔ Boost Sales with Proactive Outreach – We don’t just wait for customers to call—we help you prospect lapsed customers, promote new car launches, and qualify leads, ensuring your sales team only deals with serious buyers.
✔ Scale with Demand – No more struggling during peak times. Whether it’s a seasonal rush or a weekend surge, we handle calls so your team can focus on selling.
Simply put—our service ensures you never miss a sales opportunity, service booking, or finance inquiry.
How We Help Car Dealerships
We act as an extension of your team, handling the time-consuming but essential tasks that keep your dealership running and growing.
Sales – Maximise Every Opportunity
With 24/7 lead capture and qualification, we ensure your dealership never misses an opportunity to convert interest into sales.
How We Help Your Sales Team:
📌 Lead Capture & Qualification – Instantly respond to inquiries, filter serious buyers, and log details into your CRM
📌 Test Drive & Appointment Scheduling – Ensure potential buyers get booked in quickly
📌 Finance & Trade-In Queries – Provide basic finance and trade-in guidance to keep prospects engaged
📌 Follow-Ups & Nurturing – Chase up leads, confirm interest, and keep your pipeline warm
📌 Event Promotion & RSVP Handling – Drive attendance for launches, test drive days, and special promotions
💡 More Leads. More Sales. Less Work for Your Team.
Aftersales – Keep Customers Coming Back
A strong aftersales strategy doesn’t just maintain vehicles—it builds customer loyalty, increases service revenue, and drives repeat business. But customers need reminders, follow-ups, and easy booking options to keep them engaged. That’s where we come in.
How We Help Your Aftersales Team:
📌 Service Booking & Reminders – Schedule appointments, confirm bookings, and chase overdue services
📌 Lapsed Customer Re-Engagement – Reach out to past clients to encourage servicing or upgrades
📌 Warranty & Service Plan Support – Assist with inquiries, renewals, and upsells
📌 Data Cleansing & CRM Management – Keep your customer database accurate and up to date
📌 Post-Service Follow-Ups – Ensure customers are satisfied and identify upsell opportunities
💡 More Bookings. More Revenue. Happier Customers.
Unbeatable Value, Ultimate Flexibility – Scalable Pricing That Saves You Money!
At Norango, we believe in flexible pricing that delivers maximum value. Whether you need full coverage or just a backup for peak times, our pay-as-you-go model ensures you only pay for the time spent helping your customers—no wasted hours, no hidden fees. Say goodbye to costly overheads, employment headaches, and rigid contracts. With us, you get premium service that scales with your business, without the burden of holiday pay, sick leave, or tribunal risks. It’s smarter, leaner, and better than a zero-hour contract. Ready to save money and boost efficiency? Let’s talk!
24 Hour Live Receptionist
Starter
£29 paid annually £348- Live Receptionist
- 24-hour cover
- Personal Greeting
- Basic Message Taking
- Diary Management
- Calls Transferred
- 30 minutes per month
Entrepreneur
£95 paid annually £1140- 100 minutes per month
- Integrate with CRM
- FAQs
- Email Handling
Starter
£36 Paid Monthly- Live Receptionist
- 24-hour cover
- Personal Greeting
- Basic Message Taking
- Diary Management
- Calls Transferred
- 30 minutes per month
All types of organizations use Norango
No matter your industry, customers expect fast, professional service. Missed calls and slow responses mean lost sales and frustrated clients. Norango ensures your business stays responsive with 24/7 call handling, live chat, and customer support tailored to your industry. Our expert team manages enquiries, schedules appointments, qualifies leads, and handles emergencies—seamlessly integrating with your systems. No hiring, no overhead, just flexible, scalable support when you need it. Whether you’re in real estate, healthcare, legal services, or any sector, we keep your business accessible, so you never miss an opportunity. Focus on growth—we’ll handle the communication. Because great service starts with great communication.
In the fast-moving property market, missing a call can mean missing a sale. Norango ensures estate agents never lose a potential buyer or tenant by providing professional call handling, appointment scheduling, and enquiry management. We answer calls 24/7, helping agents stay responsive, book more viewings, and provide a seamless service without the need for additional staff. Whether it’s qualifying leads, managing property enquiries, or handling urgent maintenance calls, Norango ensures every client receives a prompt and professional response.
Legal professionals need to focus on their cases, not on answering phones. Norango acts as a reliable front desk, handling client enquiries, screening calls, and scheduling consultations with efficiency and confidentiality. Our team ensures that urgent matters are prioritized, new client enquiries are captured, and existing clients receive a high level of service without disrupting your workflow. By partnering with Norango, law firms can maintain a polished and professional image while freeing up time to concentrate on legal work. We become part of your team.
Every missed call could be a lost sale or service booking. Norango helps car dealerships stay ahead by handling sales enquiries, test drive bookings, and aftersales support around the clock. Whether customers are looking for information on a new model, requesting a finance quote, or scheduling a service appointment, we ensure they receive a friendly and efficient response. Our seamless integration with your CRM means no lead goes untracked, helping dealerships maximize conversions and customer satisfaction.
In the insurance industry, timely communication is everything. Norango provides reliable call handling and claims support, ensuring customers receive assistance whenever they need it. Whether it’s policy enquiries, claims processing, or emergency callouts, our trained team manages every interaction with professionalism and care. By outsourcing to Norango, insurance firms can improve customer service, enhance responsiveness, and reduce the strain on in-house teams—without increasing overheads.
Providing top-tier customer service is essential in the leisure industry. Norango helps golf courses, spas, and leisure facilities manage bookings, membership enquiries, and event reservations effortlessly. We ensure that customers can book tee times, spa treatments, or private events without waiting on hold. Our 24/7 service enhances customer experience, increases occupancy, and allows businesses to focus on delivering exceptional leisure experiences while we handle the calls.
Field engineers need to stay mobile and focused on the job, not tied up with incoming calls. Norango acts as an efficient operations hub, dispatching jobs, managing customer updates, and handling emergency calls with precision. We ensure that engineers receive job details in real time, customers get updates on technician arrivals, and urgent service requests are dealt with promptly. By providing seamless coordination and reducing administrative burdens, Norango helps field service companies operate more efficiently and deliver exceptional service.
Travel Companies
In the travel industry, customer expectations are high, and timely communication is essential. Norango ensures travel companies never miss an enquiry, whether it’s a holiday booking, a flight change, or a last-minute travel emergency. Our team provides 24/7 call handling, assisting customers with bookings, itinerary changes, and travel advice. We offer a seamless experience that enhances customer satisfaction and keeps your business running smoothly. By outsourcing to Norango, travel companies can focus on delivering unforgettable experiences while we handle the calls.
Busy healthcare practices rely on efficient appointment scheduling and patient communication. Norango supports doctors and dentists by managing calls, scheduling appointments, and handling patient enquiries with professionalism and empathy. Our team ensures urgent cases are prioritized while reducing no-shows through appointment reminders. By providing a seamless front desk service, we help medical professionals focus on patient care without worrying about missed calls or overwhelmed reception staff.
First impressions matter, and in the restaurant industry, a missed call can mean a lost reservation. Norango ensures restaurants never miss a booking, handles takeaway orders, and manages customer enquiries efficiently. We can update guests on availability, confirm dietary requirements, and even assist with private dining arrangements. Our seamless service helps restaurants fill more tables, reduce no-shows, and provide excellent customer experiences—all while allowing staff to focus on delivering great food and hospitality
Trusted by leading organizations
“This is the best call centre I’ve ever used. They are extremely professional, accommodating and efficient. They listen to their clients needs and go the extra mile to make sure their service suits your requirements . The call centre staff are fantastic and polite. I would highly recommend using them for both price and service.”
Jacqui
“Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend”
Chris Swain
“Norango have provided our back up call centre service for many years now and we would have no hesitation in recommending them. Their service offering reflects a “top down” philosophy of excellence so that all aspects of their business, from the quality of the call centre team to their management, documentation and accounts team is first in class.”
Mark Lee
