Enhancing Efficiency, Cutting Costs & Keeping Customers Happy
Why More Insurance Companies Are Choosing to Outsource
Outsourcing isn’t just a smart move—it’s a game-changer for insurance companies looking to improve efficiency, cut costs, and enhance customer satisfaction. By handing off time-consuming customer interactions to specialized professionals, insurers can focus on what they do best: delivering outstanding policies and claims management.
Save Money & Boost Efficiency
Running an in-house call center is expensive. From hiring and training staff to maintaining infrastructure and ensuring compliance, the costs add up fast. By outsourcing, you eliminate these overheads while ensuring a seamless customer experience—24/7. Our team is trained to handle every interaction professionally, ensuring accuracy and compliance every step of the way.
How We Support Insurance Companies
We provide a full suite of customer support services tailored to the insurance industry, including:
✅ First Notice of Loss (FNOL) Handling – From the moment a customer reports an incident, we guide them through the entire claims process, ensuring all necessary details are captured within 24 hours. (We even took over from the AA contact center!)
✅ Secure Data Verification – We validate all customer details against your internal database, adhering strictly to GDPR and industry regulations.
✅ Vehicle Recovery Coordination – We liaise with policyholders and recovery services, keeping all parties informed every step of the way.
✅ Claims Processing & Routing – We create and qualify new claims, connecting customers to the right team members for ongoing cases.
✅ Quotes & Payments – Our agents provide accurate quotes and process payments securely.
✅ Policy Updates & Customer Queries – Whether it’s amending policies or answering questions, we ensure customers receive clear and accurate information.
Why Choose Our Contact Center?
Expertise in Insurance Support – We understand the unique challenges of the industry and provide tailored solutions that align with your business goals.
Omnichannel Support – Phone, email, live chat, and social media—we’re available 24/7, on any platform your customers prefer.
Compliance & Data Security – We adhere to strict security protocols, keeping customer data safe and ensuring full compliance with industry regulations.
Scalable & Cost-Effective – No fixed costs, no extra software licenses—just pay for the support you need when you need it.
Try Us FREE for 30 Days!
Curious to see how much smoother your operations could run? Experience our world-class customer service FREE for 30 days! Let us handle your calls while you focus on growing your business.
👉 Sign up today and let’s get started!
Unbeatable Value, Ultimate Flexibility – Scalable Pricing That Saves You Money!
At Norango, we believe in flexible pricing that delivers maximum value. Whether you need full coverage or just a backup for peak times, our pay-as-you-go model ensures you only pay for the time spent helping your customers—no wasted hours, no hidden fees. Say goodbye to costly overheads, employment headaches, and rigid contracts. With us, you get premium service that scales with your business, without the burden of holiday pay, sick leave, or tribunal risks. It’s smarter, leaner, and better than a zero-hour contract. Ready to save money and boost efficiency? Let’s talk!
24 Hour Live Receptionist
Starter
£29 paid annually £348- Live Receptionist
- 24-hour cover
- Personal Greeting
- Basic Message Taking
- Diary Management
- Calls Transferred
- 30 minutes per month
Entrepreneur
£95 paid annually £1140- 100 minutes per month
- Integrate with CRM
- FAQs
- Email Handling
Starter
£36 Paid Monthly- Live Receptionist
- 24-hour cover
- Personal Greeting
- Basic Message Taking
- Diary Management
- Calls Transferred
- 30 minutes per month
Cost per call calculator
Understanding your call center costs is essential for running an efficient, customer-friendly operation. One of the most important metrics to track is your ‘Cost Per Call’ (CPC) – a simple yet powerful indicator of your efficiency and service quality. Try our easy-to-use CPC calculator:
Enter your call volumes and handling times to see how many agents you need.
Add your hourly wage rates and accommodation costs like rent, utilities, and energy.
In just a few clicks, you’ll get a clear, accurate estimate of what it really costs to run your call centre – helping you make smarter, more cost-effective decisions.
Summary
In-house
Norango
Savings with Norango
All types of organizations use Norango
No matter your industry, customers expect fast, professional service. Missed calls and slow responses mean lost sales and frustrated clients. Norango ensures your business stays responsive with 24/7 call handling, live chat, and customer support tailored to your industry. Our expert team manages enquiries, schedules appointments, qualifies leads, and handles emergencies—seamlessly integrating with your systems. No hiring, no overhead, just flexible, scalable support when you need it. Whether you’re in real estate, healthcare, legal services, or any sector, we keep your business accessible, so you never miss an opportunity. Focus on growth—we’ll handle the communication. Because great service starts with great communication.
In the fast-moving property market, missing a call can mean missing a sale. Norango ensures estate agents never lose a potential buyer or tenant by providing professional call handling, appointment scheduling, and enquiry management. We answer calls 24/7, helping agents stay responsive, book more viewings, and provide a seamless service without the need for additional staff. Whether it’s qualifying leads, managing property enquiries, or handling urgent maintenance calls, Norango ensures every client receives a prompt and professional response.
Legal professionals need to focus on their cases, not on answering phones. Norango acts as a reliable front desk, handling client enquiries, screening calls, and scheduling consultations with efficiency and confidentiality. Our team ensures that urgent matters are prioritized, new client enquiries are captured, and existing clients receive a high level of service without disrupting your workflow. By partnering with Norango, law firms can maintain a polished and professional image while freeing up time to concentrate on legal work. We become part of your team.
Every missed call could be a lost sale or service booking. Norango helps car dealerships stay ahead by handling sales enquiries, test drive bookings, and aftersales support around the clock. Whether customers are looking for information on a new model, requesting a finance quote, or scheduling a service appointment, we ensure they receive a friendly and efficient response. Our seamless integration with your CRM means no lead goes untracked, helping dealerships maximize conversions and customer satisfaction.
In the insurance industry, timely communication is everything. Norango provides reliable call handling and claims support, ensuring customers receive assistance whenever they need it. Whether it’s policy enquiries, claims processing, or emergency callouts, our trained team manages every interaction with professionalism and care. By outsourcing to Norango, insurance firms can improve customer service, enhance responsiveness, and reduce the strain on in-house teams—without increasing overheads.
Providing top-tier customer service is essential in the leisure industry. Norango helps golf courses, spas, and leisure facilities manage bookings, membership enquiries, and event reservations effortlessly. We ensure that customers can book tee times, spa treatments, or private events without waiting on hold. Our 24/7 service enhances customer experience, increases occupancy, and allows businesses to focus on delivering exceptional leisure experiences while we handle the calls.
Field engineers need to stay mobile and focused on the job, not tied up with incoming calls. Norango acts as an efficient operations hub, dispatching jobs, managing customer updates, and handling emergency calls with precision. We ensure that engineers receive job details in real time, customers get updates on technician arrivals, and urgent service requests are dealt with promptly. By providing seamless coordination and reducing administrative burdens, Norango helps field service companies operate more efficiently and deliver exceptional service.
Travel Companies
In the travel industry, customer expectations are high, and timely communication is essential. Norango ensures travel companies never miss an enquiry, whether it’s a holiday booking, a flight change, or a last-minute travel emergency. Our team provides 24/7 call handling, assisting customers with bookings, itinerary changes, and travel advice. We offer a seamless experience that enhances customer satisfaction and keeps your business running smoothly. By outsourcing to Norango, travel companies can focus on delivering unforgettable experiences while we handle the calls.
Busy healthcare practices rely on efficient appointment scheduling and patient communication. Norango supports doctors and dentists by managing calls, scheduling appointments, and handling patient enquiries with professionalism and empathy. Our team ensures urgent cases are prioritized while reducing no-shows through appointment reminders. By providing a seamless front desk service, we help medical professionals focus on patient care without worrying about missed calls or overwhelmed reception staff.
First impressions matter, and in the restaurant industry, a missed call can mean a lost reservation. Norango ensures restaurants never miss a booking, handles takeaway orders, and manages customer enquiries efficiently. We can update guests on availability, confirm dietary requirements, and even assist with private dining arrangements. Our seamless service helps restaurants fill more tables, reduce no-shows, and provide excellent customer experiences—all while allowing staff to focus on delivering great food and hospitality
Trusted by leading organizations
“This is the best call centre I’ve ever used. They are extremely professional, accommodating and efficient. They listen to their clients needs and go the extra mile to make sure their service suits your requirements . The call centre staff are fantastic and polite. I would highly recommend using them for both price and service.”
Jacqui
“Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend”
Chris Swain
“Norango have provided our back up call centre service for many years now and we would have no hesitation in recommending them. Their service offering reflects a “top down” philosophy of excellence so that all aspects of their business, from the quality of the call centre team to their management, documentation and accounts team is first in class.”
Mark Lee
