WELCOME TO Norango Twenty four seven
Norango: Intelligent, Scalable, and Seamless Customer Service – Powered by Expertise, Driven by Technology, and Focused on Your Success
A friendly, reliable and professional call handling service!
Our company has been using Norango virtual reception services for 5 years now and we are very happy with the service they provide. The staff are super responsive, helpful and professional and go above and beyond to ensure that our company provides a reliable and friendly service to its clients. I totally recommend Norango to any business that requires a robust call handling service.
Jan Hoggins, United Healthcare GlobalWe’re Not Number 1. We Try Harder.
And honestly? That makes us more dangerous than the companies resting at the top.
Norango was never meant to blend in. Since the very beginning — back in 1997 — we’ve been quietly shaking up the way businesses handle their most critical point of contact: their voice. Our founder saw what others didn’t: that a missed call can mean a lost sale, a damaged reputation, or a client that never comes back. So, he built something better. Something smarter. Something human.
While the world was still catching up, we were already answering on behalf of some of the UK’s most respected companies — and we didn’t just make them sound good. We helped them grow, evolve, and stay razor-sharp in a noisy world. Over 20 years later, some of those clients are still with us. Not out of habit, but because we continue to earn their trust. Every. Single. Day.
We don’t do average.
We don’t do passive.
We don’t sound like call centres because we don’t think like one.
Our team is different — experienced, confident, and articulate. Every voice you hear is carefully chosen and trained not just to speak clearly, but to think fast, understand tone, and act like they own the brand they represent. Whether we’re answering phones, handling web chats, or managing email flows, we do it like we’re part of your in-house team — just without the payroll.
Norango isn’t a place for excuses. You won’t find sick days or empty desks here. You’ll find people who are ready, dialled-in, and relentless about doing things better. And yes, we’ve embraced AI — not as a gimmick, but as a tool to strip away repetition, boost speed, and leave our people free to handle what machines can’t: emotion, empathy, judgment, nuance.
Because let’s face it: your customers can tell when they’re talking to someone who gives a damn.
We do.
And that’s why we built Norango not just as a service, but as a standard. We partner with businesses who are tired of good-enough and ready to level up. We bring experience without ego, technology without the jargon, and people without pretense.
Our motto isn’t just words on a wall — it’s how we show up every day.
We’re not number one. We try harder.
9 Powerful Reasons Norango is the Smart Choice for Your Business
Your business deserves a seamless, professional, and cost-effective way to handle customer interactions—and that’s exactly what Norango delivers. We provide 24/7 availability, ensuring you never miss a call, lead, or opportunity. Our industry-trained experts offer tailored support, integrating seamlessly with your existing systems. With no hiring costs, no employment hassles, and a fully scalable solution, you only pay for the service you need. We help boost customer satisfaction, sales conversions, and team productivity while reducing overheads. Whether it’s appointment scheduling, enquiry handling, or customer service, Norango keeps your business responsive, professional, and always available—so you can focus on growth.
24 Hour Service, global reach
Your customers expect a prompt response, no matter the time. Norango ensures your business is always available, answering calls and messages day and night. Whether it’s an urgent enquiry, a new lead, or a routine request, we handle it professionally—so you never miss an opportunity.
Industry-Specific Expertise
We don’t just answer calls; we understand your industry. From real estate and healthcare to law, retail, and beyond, our trained team adapts to your needs, providing professional, knowledgeable support that reflects your brand. Every interaction is handled with care, accuracy, and industry-specific expertise.
Cost-Effective with ultimate Scalability
Hiring in-house staff is expensive and inflexible. Norango offers a smarter alternative—you only pay for the time spent assisting your clients. No salaries, no sick pay, no holiday cover—just a scalable, cost-effective solution that grows with your business without increasing overheads.
Seamless Integration
We work with your existing systems, booking platforms, and CRMs, ensuring smooth operations without extra software costs. Whether it’s appointment scheduling, order processing, or customer service, our seamless integration means no disruption—just enhanced efficiency and responsiveness.
No More Missed Sales
Every missed call could be a lost customer. Norango ensures every enquiry is captured, every lead is followed up, and every opportunity is maximized. We help you convert more sales, secure more bookings, and deliver a superior customer experience that keeps clients coming back.
Customer Satisfaction
A friendly, professional voice at the other end of the line makes all the difference. We provide warm, efficient, and knowledgeable support, ensuring your customers feel valued and heard. Happy customers mean positive reviews, more referrals, and stronger brand loyalty.
No Employment Headaches
Avoid the hassle of hiring, training, and managing staff. With Norango, there are no employment contracts, no holiday or sick pay, and no HR worries. You get an expert team at your disposal, ready to support your business without the administrative burden.
Increased Productivity
Your team’s time is valuable—let them focus on core tasks while we handle the calls, messages, and routine enquiries. Norango reduces distractions, streamlines communication, and improves workflow, allowing your business to operate more efficiently and productively.
Tailored to Your Needs
We don’t offer a one-size-fits-all solution. Norango adapts to your specific requirements, providing the level of service that fits your business. Whether you need full customer support, overflow call handling, or emergency response, we provide a personalized, professional service that meets your exact needs.
All types of organizations use Norango
No matter your industry, customers expect fast, professional service. Missed calls and slow responses mean lost sales and frustrated clients. Norango ensures your business stays responsive with 24/7 call handling, live chat, and customer support tailored to your industry. Our expert team manages enquiries, schedules appointments, qualifies leads, and handles emergencies—seamlessly integrating with your systems. No hiring, no overhead, just flexible, scalable support when you need it. Whether you’re in real estate, healthcare, legal services, or any sector, we keep your business accessible, so you never miss an opportunity. Focus on growth—we’ll handle the communication. Because great service starts with great communication.
In the fast-moving property market, missing a call can mean missing a sale. Norango ensures estate agents never lose a potential buyer or tenant by providing professional call handling, appointment scheduling, and enquiry management. We answer calls 24/7, helping agents stay responsive, book more viewings, and provide a seamless service without the need for additional staff. Whether it’s qualifying leads, managing property enquiries, or handling urgent maintenance calls, Norango ensures every client receives a prompt and professional response.
Legal professionals need to focus on their cases, not on answering phones. Norango acts as a reliable front desk, handling client enquiries, screening calls, and scheduling consultations with efficiency and confidentiality. Our team ensures that urgent matters are prioritized, new client enquiries are captured, and existing clients receive a high level of service without disrupting your workflow. By partnering with Norango, law firms can maintain a polished and professional image while freeing up time to concentrate on legal work. We become part of your team.
Every missed call could be a lost sale or service booking. Norango helps car dealerships stay ahead by handling sales enquiries, test drive bookings, and aftersales support around the clock. Whether customers are looking for information on a new model, requesting a finance quote, or scheduling a service appointment, we ensure they receive a friendly and efficient response. Our seamless integration with your CRM means no lead goes untracked, helping dealerships maximize conversions and customer satisfaction.
In the insurance industry, timely communication is everything. Norango provides reliable call handling and claims support, ensuring customers receive assistance whenever they need it. Whether it’s policy enquiries, claims processing, or emergency callouts, our trained team manages every interaction with professionalism and care. By outsourcing to Norango, insurance firms can improve customer service, enhance responsiveness, and reduce the strain on in-house teams—without increasing overheads.
Providing top-tier customer service is essential in the leisure industry. Norango helps golf courses, spas, and leisure facilities manage bookings, membership enquiries, and event reservations effortlessly. We ensure that customers can book tee times, spa treatments, or private events without waiting on hold. Our 24/7 service enhances customer experience, increases occupancy, and allows businesses to focus on delivering exceptional leisure experiences while we handle the calls.
Field engineers need to stay mobile and focused on the job, not tied up with incoming calls. Norango acts as an efficient operations hub, dispatching jobs, managing customer updates, and handling emergency calls with precision. We ensure that engineers receive job details in real time, customers get updates on technician arrivals, and urgent service requests are dealt with promptly. By providing seamless coordination and reducing administrative burdens, Norango helps field service companies operate more efficiently and deliver exceptional service.
Travel Companies
In the travel industry, customer expectations are high, and timely communication is essential. Norango ensures travel companies never miss an enquiry, whether it’s a holiday booking, a flight change, or a last-minute travel emergency. Our team provides 24/7 call handling, assisting customers with bookings, itinerary changes, and travel advice. We offer a seamless experience that enhances customer satisfaction and keeps your business running smoothly. By outsourcing to Norango, travel companies can focus on delivering unforgettable experiences while we handle the calls.
Busy healthcare practices rely on efficient appointment scheduling and patient communication. Norango supports doctors and dentists by managing calls, scheduling appointments, and handling patient enquiries with professionalism and empathy. Our team ensures urgent cases are prioritized while reducing no-shows through appointment reminders. By providing a seamless front desk service, we help medical professionals focus on patient care without worrying about missed calls or overwhelmed reception staff.
First impressions matter, and in the restaurant industry, a missed call can mean a lost reservation. Norango ensures restaurants never miss a booking, handles takeaway orders, and manages customer enquiries efficiently. We can update guests on availability, confirm dietary requirements, and even assist with private dining arrangements. Our seamless service helps restaurants fill more tables, reduce no-shows, and provide excellent customer experiences—all while allowing staff to focus on delivering great food and hospitality
Loved by our clients
“This is the best call centre I’ve ever used. They are extremely professional, accommodating and efficient. They listen to their clients needs and go the extra mile to make sure their service suits your requirements . The call centre staff are fantastic and polite. I would highly recommend using them for both price and service.”
Jacqui
“Great service. Professionalism by all operators that handle our calls. Norango are also pro-active by contacting me with regards to holidays such as Christmas. They got in touch to ask what our hours are and when they would be taking over the call handling for the festive period. Good value for money means that staff never miss a call when our office isn’t open. I highly recommend”
Chris Swain
“Norango have provided our back up call centre service for many years now and we would have no hesitation in recommending them. Their service offering reflects a “top down” philosophy of excellence so that all aspects of their business, from the quality of the call centre team to their management, documentation and accounts team is first in class.”
Mark Lee
Greener, Smarter, and More Cost-Effective: How Norango’s Remote Model Reduces CO₂ and Saves You Money
Norango’s remote working model significantly reduces carbon emissions compared to traditional office-based contact centers. A typical office-based agent commutes daily, contributing to CO₂ emissions through fuel consumption or public transport energy use. A Norango agent, working from home, eliminates this entirely—saving an estimated 1.5–2.5 tonnes of CO₂ per year per employee. Additionally, large offices require heating, lighting, and cooling, adding significantly to energy consumption. By operating remotely, Norango removes these inefficiencies, reducing energy-related CO₂ output by up to 50% per agent.
Beyond environmental benefits, this model translates into cost savings for our clients. Without the overheads of office space, utilities, and commuting-related expenses, we deliver a more cost-effective service while ensuring seamless, high-quality customer interactions. Choosing Norango means businesses benefit from a greener, leaner, and more efficient contact solution—helping them reduce both their carbon footprint and operational costs.
