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    We do a lot more than most

    Norango will provide you quality service 24 hours a day, 365 days a year. Our Team does a lot more than just take a message, they’ll greet & connect callers to your organization, liaise with your clients, set appointments, follow-up sales inquiries, take orders, resolving issues first time thus increasing your productivity and client retention.

    Seamless Integration

    We can seamlessly integrate with your in-house systems filtering or resolving incoming service requests via phone, email, or webchat. Working to your rotas our experienced support team will qualify inbound service requests to ensure that on-call engineers are sent to the correct location and customers are “kept in the loop”.

    Don't worry about Net-Zero

    Norango puts the environment at the forefront of all of its activity, operating a truly paperless and fully cloud-based contact centre with a carbon footprint far smaller than our competition. By choosing Norango you will instantly minimize your impact, reduce your greenhouse gas emissions and meet your carbon reduction targets.

    A valuable addition to your Team Informed staff informing your customers

    Knowing about you is what we do best. All of our team subscribe to an interactive learning area that includes procedure manuals and detailed quizzes on our clients. With a talented team handling your inbound or outbound business needs you will see an improvement in those all-important statistics.

    • Training programs tailored to your specific requirements.
    • Ongoing refresher training given on new products or services.
    • Robust QA system rewards agents for high quality interactions.

    Significant return on investment. No capital expenditure or recruitment headaches.

    By using Norango you avoid a multitude of costs associated with running a contact centre. You simply leave it to us; we take care of the entire function leaving you free to concentrate on your core business. Our pay per minute pricing keeps you in complete control, no employment costs, no system costs with no staffing headaches.

    • Per minute pricing model links costs directly to call volumes.
    • No office expenses, no employment costs or legislation to worry about.
    • Service can be scaled up or down depending on your needs.

    Our client's love us. We look after organizations large or small

    Frequently Asked Questions About Norango

    How quickly can I go live?

    We can start scoping your needs right away. Onboarding for individuals, small teams, or basic messaging services typically can go live within 24 hours. Larger teams start according to an agreed upon timeline.

    How does Norango charge for the service?

    We made pricing easy. Select from flat-rate plans based on your average monthly needs. All plans include backup support and ongoing consulting with your Engagement Manager who helps you maximize ROI from our services. As you get more support services, we optimise your systems and make sure your users get a consistent experience.

    Will our Team know how to use my tools?

    Every receptionist goes through a training program before working with our clients. We also provide ongoing training to ensure our receptionists are constantly improving their skills and are up-to-date on the latest trends in business practices and technology.

    How much does the service cost?

    By giving you a choice of call plans, and our unique blended minutes, you will remain in control of your business and your budget. We can adapt our services and skills specifically to match your business needs, helping you to remain open long after your competition closes. From less than £5.00 per day, your customers can be connecting to your business, their questions can be answered and your sales will increase.